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Privacy ​Policy


Effective Date: 13.09.2024

At Medegro, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage in business with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Such as name, email address, phone number, company name, and address. This is collected when you submit inquiries, place orders, or subscribe to our communications.
  • Transaction Information: Information related to purchases and transactions, including billing and shipping addresses, payment information, and order details.
  • Technical Data: Information automatically collected when you visit our website, such as IP address, browser type, device information, and browsing patterns.
  • Other Information: Any other information you voluntarily provide, such as feedback, surveys, or requests for customer support.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To process your orders, deliver products, and manage payments.
  • Customer Support: To respond to your inquiries, provide customer support, and address any issues with our products or services.
  • Marketing and Communication: To send you updates, newsletters, promotional materials, and other relevant information, unless you choose to opt-out.
  • Compliance and Legal Obligations: To comply with applicable laws and regulations, or to respond to legal requests from government authorities.
  • Website Improvement: To analyze website usage and improve our website's functionality, layout, and content based on user preferences.

3. How We Share Your Information

We may share your information with third parties only as necessary and in the following ways:

  • Service Providers: We may share your information with trusted third parties who assist us in delivering our services, including payment processors, shipping partners, and IT support.
  • Business Partners: We may share information with partners to improve our offerings or collaborate on joint projects. Your information will not be shared for unrelated third-party marketing purposes.
  • Legal Compliance: We may disclose your information when required by law or to protect our legal rights, comply with a legal obligation, or respond to lawful requests from government authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Afterward, we will securely delete or anonymize your information.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: You may request access to your personal information that we hold.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You may request deletion of your data, subject to certain legal exceptions.
  • Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
  • Data Portability: In some jurisdictions, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at shital.sapre@medegro.in.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences. You can manage cookie settings through your browser, but some parts of our website may not function properly without cookies.

8. International Data Transfers

As a global business, Medegro may transfer and process your information in countries other than your own. We ensure that such transfers comply with applicable data protection laws, and we use safeguards to protect your personal information, such as standard contractual clauses or equivalent mechanisms.

9. Children’s Privacy

Our services are not directed toward individuals under 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will promptly delete it from our records.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by posting the updated policy on our website with the revised effective date. Please review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

at Medegro

Email: shital.sapre@medegro.in

Address: Medegro, M-134, Madhali Aali, At-Post-Taluka-Tala, Raigad, Maharashtra, India.